Shipping policy
Last updated: October 1, 2026
Processing time. Orders ship within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays start processing the next business day. You'll get a confirmation email when you order and a tracking email when your order ships.
Where we ship. We ship to addresses in the contiguous United States. We can't currently ship to Alaska or Hawaii.
Shipping options and rates. All orders ship with USPS. Choose your speed at checkout: Regular (USPS Ground Advantage, 2–4 business days) or Express (USPS Priority Mail, 1–3 business days). Rates are based on package weight:
| Package weight | Regular (2–4 business days) | Express (1–3 business days) |
|---|---|---|
| Up to 0.5 lb | $5.29 | $9.99 |
| 0.51–0.75 lb | $6.19 | $11.99 |
| 0.76–1 lb | $7.49 | $12.49 |
| 1.01–2 lb | $9.99 | $17.99 |
| 2.01–3 lb | $12.49 | $21.99 |
| Each additional lb | +$1.99 | +$4.49 |
Free shipping. Orders of 2 or more tubs and every Subscribe & Save order ship free with Regular shipping. Your exact rate shows at checkout before you pay. Delivery times are USPS estimates that start once your order ships, and aren't guaranteed; weather and peak seasons can add time.
Subscription shipments. Subscription orders are charged and shipped automatically on your chosen schedule (every 1, 2 or 3 months). You'll receive a reminder email before each renewal. You can skip, reschedule, change quantity or cancel any time from your account before the next charge.
Address accuracy. Please check your shipping address at checkout. We aren't responsible for orders sent to an address entered incorrectly. If you notice an error, email us at info@getbisonnutrition.com within 12 hours and we'll try to fix it before the order ships.
Lost, stolen or damaged packages. If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged or a seal is broken, email us within 7 days with your order number and a photo, and we'll send a replacement at no cost.
Questions. Email info@getbisonnutrition.com with your order number and we'll get back to you within 1–2 business days.