Refund policy
Last updated: October 1, 2026
30-day satisfaction guarantee. If you're not happy with Creatine Hydration, contact us within 30 days of delivery and we'll make it right. This applies to your first tub of any order, even if it's been opened.
How it works.
- Email info@getbisonnutrition.com within 30 days of delivery with your order number and a short note on why it didn't work for you.
- We'll reply within 1–2 business days. For opened products, we refund the first tub without needing it back. For unopened tubs, we'll send return instructions.
- Unopened tubs must be sealed and in original condition. Return shipping on unopened items is paid by the customer unless the item arrived damaged or we sent the wrong product.
- Refunds go back to your original payment method within 5–10 business days after approval.
Limits. The guarantee covers one opened tub per customer. Additional opened tubs from the same order are not refundable. Shipping charges on the original order are not refunded. Orders bought from third-party sellers are not covered.
Damaged or wrong items. If your order arrives damaged, with a broken safety seal, or isn't what you ordered, email us within 7 days with a photo and your order number. We'll send a free replacement or a full refund, your choice.
Subscriptions. You can cancel your subscription any time from your account, with no cancellation fee. Cancelling stops future orders; it doesn't refund orders already charged. If a renewal charges and you meant to cancel, email us within 7 days of the charge and before the order ships, and we'll cancel and refund it.
Questions. Email info@getbisonnutrition.com.